Earn on your schedule, serve brands and customers you love
Become a ShyftOff agent and tap into flexible customer service shifts you can accept—or skip—with total freedom. Get credentialed fast, choose the hours you want, and take home pay that often beats standard rates.
17,000+
credentialed agents
200,000+
waitlisted
99%
reliability
4.8/5
average quality rating
Why ShyftOff
Flexible work designed for top customer service professionals that love supporting customers
Choose your own hours
Pick 30-minute shifts and stack up to full-time or keep it part-time—the choice is always yours.
Work from home–no commute
Log in from home with a hard-wired 25 Mbps+ connection and a reliable computer. ShyftOff is 100% remote across the U.S. & LATAM.
Competitive pay
Earn market-leading hourly rates that are deposited weekly–the perfect second job or supplemental income
Stand out, earn more
We reward top-rated, reliable agents with Agent Priority Boarding™, granting them first dibs to open shifts and opportunities
How to Get Started
Here’s a look at what you can expect.
01
Step 1
Apply Online
Fill out our application and submit a video interview
02
Step 2
Fast-track certification
The best agents complete training quickly and with 100% accuracy.
03
Step 3
Pick your shifts
Select 30-minute shifts around the clock that fit your schedule.
04
Step 4
Get paid weekly
Quick and efficient deposits straight to your account.
What You’ll Do
ShyftOff agents lead with empathy and help customers resolve their issues as fast as possible.
Customer Support
Solve questions and requests via phone, chat, email, instant message, and more.
Billing & Claims
Guide customers through payments, reimbursements, returns, and chargebacks.
Tech Troubleshooting
Help users navigate software or connected devices.
Upsell & Loyalty
Recommend products and services that delight and retain customers
Outbound Support
Reach out to customers to help inform them of updates, offers, and opportunities.
* Training varies by brand; requirements are clear before you accept a shift.
Why Agents Love ShyftOff
See what keeps the best agents working on our platform
ShyftOff lets me schedule work around my kids’ school day—and still average 30+ hours.
Maria R.
Tampa
Agent Priority Boarding™ keeps my calendar full. I haven’t worried about hours since day one.
Jordan T.
Bogota
Agent Requirements
Are you the next ShyftOff agent?
The best agents on the platform are dedicated and passionate professionals that truly enjoy serving customers.
We look for
- 3+ years of customer-service experience
- Empathy & problem-solving mindset
- Reliability: on-time log-ins and clear communication
- Tech readiness: modern computer, USB headset, hard-wired internet (25 Mbps+)
- Quiet workspace for professional calls
Frequently Asked Questions
Still curious? We’ve answered the most common business questions.
Is ShyftOff legit?
We sure are and loved by some of the world’s fastest-growing brands. Our HQ is based out of Tampa. Our platform is supported and maintained by real people who love customer service as much as you do.
Do I need to pay to get started?
Upfront investment is not required to work on ShyftOff’s platform. We reward agents with opportunities based on experience and performance.
What if I messed up on my application?
Details matter at ShyftOff and our very first impression of you starts with your application. We recommend working on your application outside of the submission to refine and then submit.
I haven’t heard back. Where can I check my status?
We process thousands of applications a week. Most communications are sent to agents who meet requirements. If you’re not accepted, you will receive communications acknowledging our decision within 10-12 weeks.
Have more questions?
Ready to experience perfect staffing?
See how ShyftOff can boost your CX and cut costs in as little as 30 days.