Hospitality Contact Center Workforce Ops, Made Insanely Easy
From seasonal booking surges to weather disruptions, ShyftOff autonomously scales and manages your workforce around your generative AI + W2s—so your contact center is perfectly staffed, optimized, and cost controlled.
The problem
Travel and transportation contact centers face some of the most volatile customer demand:
Seasonal spikes (holidays, summer) overwhelm traditional operations models
Disruptions (storms, cancellations) create instant surges in call/chat volume
AI alone isn’t enough — bots handle FAQs and basic inquiries, but complex interactions need humans
Traditional BPOs can’t flex fast enough, and quality is inconsistent
WFM tools are great for workforce ops, but don’t offer people—they can’t recruit, certify, QA, or run payments.
Human customer support for hospitality is complicated, expensive, and not ready for AI without effective orchestration.
The ShyftOff Solution
ShyftOff is the Agentic Workforce Delivery Platform for hospitality and travel. An automated platform that scales and manages a high quality, human workforce around your generative AI + W2s.
[Autonomous workforce execution
We find, certify, and scale the best global agents while managing scheduling, QA, performance, and payments for you.
[Elastic workforce pools
Scale up during outages and down when volumes normalize.
[Continuous improvement
24/7 QA that monitors 100% of interactions to keep your workforce optimized and effective.
[AI + human orchestration
Perfectly balance AI chatbots, IVR automation, gig talent, and W2 agents in real time so you never miss SLAs.
[Transparent dashboards
Full visibility into performance, costs, and agent quality. Track how you're saving 35-55% in operating costs.
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How It Works
[ 1 ]
Connect
your contact center stack – we support over 50+ integrations
[ 2 ]
Import
your FTE forecast and agent training
[ 3 ]
Automate
matching and certification of top agents to your exact standards
[ 4 ]
Done-For-You
orchestration of the right mix of AI + human agents for perfect staffing
[ 5 ]
Optimize
performance continuously with Agentic AI QA
Not just words, Proof
A major airline during a storm event:
Scaled 3x agent coverage in less than 12 hours
Reduced average wait times by 45%
Maintained customer trust with real-time QA monitoring
Avoided $2M in lost bookings during cancellations
Benefits
Flexible work designed for top customer service professionals that love supporting customers
For Leadership
Lower costs with full transparency into agent quality and performance
For Operations
One-click orchestration simplifies seasonal spikes
For Customers
Faster rebookings, consistent support, and reliable service from passionate, helpful agents
The Easiest Tech You’ll Ever Implement
Built to work with your existing CcaaS tech
Secure API-based connections with seamless data transfer
Provided engineering support to ensure low-effort integration from your team
Fully automated support that gives you transparency and control
50+
more integrations available
Features
Flexible work designed for top customer service professionals that love supporting customers
Command Central Dashboards
Watchtower view into workforce ops + spend
Agent Matching & Certification
ID-verified expert agents certified with your materials
Elastic, On-Demand Staffing
Scale in 30-minute shifts for perfect staffing during intraday and seasonal surges
Priority Boarding
Top agents take 90% of shifts for consistent service
AI QA Layer
Monitors every interaction for compliance + quality
Frequently Asked Questions
Still curious? We’ve answered the most common business questions.
Can ShyftOff scale quickly during seasonal spikes?
Yes. We can scale agent coverage in days not months and schedule agents in 30-minute intervals.
Do agents handle bookings and rebookings?
Yes. Agents are trained on your material to handle customer interactions just like your internal team would.
Does ShyftOff support multilingual coverage?
Yes. We source global agents that meet your multilingual needs.
Have more questions?