Podcasts

The Future of CX

AI & The Future of CX Operations: ShyftOff's Recap of CCW Orlando 2025 This short podcast highlights our biggest takeaways—especially around interesting perspectives on how AI will evolve the customer experience.
News
September 18, 2025
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High Performance - The #1 Trend for Contact Centers in 2024
Performance
September 18, 2025
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Improving Your Contact Center Customer Journey
Performance
September 18, 2025
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Contact Center Management Hacks
Performance
September 18, 2025
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Contact Center AI in Action: Staffing & Workforce Management
AI
September 18, 2025
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How to Find the Right Outsourcing Partner
Outsourcing
September 18, 2025
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Optimizing Contact Center Training for Better Performance
Performance
September 18, 2025
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Every Brand and BPO Needs a GigCX Partner
Outsourcing
September 18, 2025
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An Inside Look at the ROI of GigCX
Workforce Optimization
September 18, 2025
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Hiring Seasonal Agents to Make Your Busy Season Your Easy Season
Outsourcing
September 18, 2025
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